Terms of service
# Terms of Service
**Last Updated:** [13/08/26]
Welcome to **Electro Watts Ebikes**. By accessing our website and purchasing products from us, you agree to the following Terms of Service. Please read them carefully before using our website.
## 1. General
Throughout this website, the terms "we", "us", and "our" refer to Electro Watts Ebikes. By visiting our site and/or purchasing products from us, you engage in our service and agree to be bound by these Terms of Service.
We reserve the right to update, change, or replace any part of these terms at any time without prior notice.
## 2. Products & Services
We specialise in the sale of electric bike conversion kits, batteries, accessories, and related products.
All product descriptions, specifications, images, and pricing are subject to change without notice. While we strive for accuracy, we do not guarantee that all information displayed on the website is error-free.
## 3. Orders
By placing an order, you confirm that:
* You are at least 18 years old or have permission from a parent or guardian.
* All information provided is accurate and complete.
* You are authorised to use the payment method supplied.
We reserve the right to refuse, cancel, or limit any order at our discretion.
## 4. Pricing & Payment
All prices displayed on our website are in GBP (£) unless otherwise stated.
Payment must be received in full before an order is processed and dispatched.
In the event of a pricing error, we reserve the right to cancel the order and issue a full refund.
## 5. Production & Delivery
Many products are made to order and may require additional production time.
Estimated delivery times are provided for guidance only and are not guaranteed.
Electro Watts Ebikes is not liable for delays caused by:
* Manufacturers
* Shipping carriers
* Customs inspections
* Weather conditions
* Events beyond our reasonable control
## 6. Returns & Refunds
Returns and refunds are subject to our Return Policy.
Products must be returned in their original condition unless faulty or damaged upon arrival.
Custom-made, special-order, and used items may not be eligible for return.
## 7. Warranty
Warranty coverage varies by product and manufacturer.
Warranty claims may require:
* Proof of purchase
* Product inspection
* Photos or videos demonstrating the issue
Damage caused by misuse, improper installation, modifications, accidents, neglect, or normal wear and tear is not covered under warranty.
## 8. Installation & Product Use
Many products sold by Electro Watts Ebikes require technical knowledge for installation and operation.
Customers are responsible for ensuring:
* Proper installation
* Safe operation
* Compliance with local laws and regulations
Electro Watts Ebikes accepts no responsibility for injury, damage, or loss resulting from incorrect installation, misuse, or modification of products.
## 9. Off-Road Use Disclaimer
Certain high-powered electric bike systems sold on this website may exceed road-legal limits in some jurisdictions.
It is the customer's responsibility to ensure compliance with local laws regarding:
* Power output
* Speed restrictions
* Registration requirements
* Road legality
Products intended for off-road use should only be operated where legally permitted.
## 10. Limitation of Liability
To the maximum extent permitted by law, Electro Watts Ebikes shall not be liable for any indirect, incidental, consequential, or special damages arising from:
* Use of our products
* Delayed deliveries
* Website interruptions
* Loss of profits or business
Our total liability shall not exceed the amount paid for the product purchased.
## 11. Intellectual Property
All content on this website, including text, images, graphics, logos, and product descriptions, is the property of Electro Watts Ebikes or its licensors and may not be copied, reproduced, or distributed without written permission.
## 12. Privacy
Your use of this website is also governed by our Privacy Policy.
We are committed to protecting your personal information and handling it responsibly.
## 13. Contact Information
If you have any questions regarding these Terms of Service, please contact us:
**Electro Watts Ebikes**
**WhatsApp:** +44 7359 822828
**Email:** [electrowattsebikes.co.uk@gmail.com](mailto:electrowattsebikes.co.uk@gmail.com)
**Live Chat:** Available on our website
**Business Hours:**
Monday – Sunday
8:00 AM – 6:00 PM (UK Time)
By using our website and placing an order, you acknowledge that you have read, understood, and agreed to these Terms of Service.