Shipping policy

# Shipping Policy

**Last Updated:** [I13/08/36]

At **Electro Watts Ebikes**, we are committed to delivering your order as quickly and efficiently as possible. Please read the following shipping information before placing your order.

## Processing & Shipping Times

Shipping and production times vary depending on the product ordered. Estimated production and delivery timeframes are clearly displayed on:

* The individual product page
* The checkout page

Please review these estimated delivery times before completing your purchase.

## Order Processing

Many of our products, including CYC motor kits and battery bundles, are made to order or sourced directly from manufacturers. As a result, processing times may vary between products.

Orders are processed once full payment has been received.

## Delivery Information

Deliveries are made **Monday to Friday**, excluding public holidays.

Once your order has been dispatched, tracking information will be provided where available.

Please note that some bundle products may be shipped in multiple packages and may arrive separately.

## Shipping Delays

While we aim to meet all estimated delivery dates, delays can occasionally occur due to factors outside our control, including:

* Manufacturer production schedules
* Courier delays
* Customs inspections
* Adverse weather conditions
* Peak seasonal demand

Electro Watts Ebikes is not responsible for delays caused by third-party shipping providers or customs authorities.

## Incorrect Shipping Information

Customers are responsible for ensuring that all shipping details provided at checkout are accurate and complete.

Electro Watts Ebikes cannot be held responsible for delays, losses, or additional shipping costs resulting from incorrect address information supplied by the customer.

## Damaged or Missing Deliveries

If your order arrives damaged or appears to be missing items, please contact us within **48 hours** of delivery. We may request photographs of the packaging and products to assist with our investigation.

## Contact Us

If you have any questions regarding your order or shipping times, please contact our support team:

**WhatsApp:** +44 7359 822828
**Email:** [electrowattsebikes.co.uk@gmail.com](mailto:electrowattsebikes.co.uk@gmail.com)
**Live Chat:** Available on our website

**Business Hours:**
Monday – Sunday
8:00 AM – 6:00 PM (UK Time)

By placing an order with Electro Watts Ebikes, you acknowledge and accept the shipping timeframes displayed on the product page and at checkout.