Refund policy

Refund Policy

Last Updated: [13/08/26]

At Electro Watts Ebikes, we understand that circumstances can change after placing an order. Please read our refund policy carefully before making a purchase.

Refund Eligibility

Customers may request a refund within 24 hours of placing their order.

To be eligible for a refund:

  • The refund request must be submitted within 24 hours of the original purchase time.

  • You must provide your order number when contacting our support team.

How to Request a Refund

To request a refund, please contact us within 24 hours of placing your order through any of the following methods:

WhatsApp: +44 7359 822828
Email: electrowattsebikes.co.uk@gmail.com
Live Chat: Available on our website

Refund Processing

Once your refund request has been reviewed and approved:

  • Refunds will be issued to the original payment method used for the purchase.

  • Please allow 5–10 business days for the refunded amount to appear in your account, depending on your bank or card provider.

Orders Older Than 24 Hours

After the 24-hour refund window has passed, orders are no longer eligible for cancellation or refund.

This policy applies because many of our products are made to order, specially sourced, or entered into processing shortly after purchase.

Non-Refundable Charges

The following are non-refundable:

  • Shipping and delivery fees

  • Customs duties and import charges

  • Final-sale items

  • Clearance products

  • Personalised or custom-made products

  • Digital products or downloadable content

Unless otherwise required by applicable law.

Order Changes & Cancellations

If you need to make changes to your order or cancel it, please contact us as soon as possible and within 24 hours of purchase.

While we will do our best to accommodate requests, changes cannot be guaranteed once an order has entered production, processing, or dispatch.

Contact Information

For refund requests, order changes, or cancellation enquiries, please contact us:

Electro Watts Ebikes
WhatsApp: +44 7359 822828
Email: electrowattsebikes.co.uk@gmail.com
Live Chat: Available on our website

Business Hours:
Monday – Sunday
8:00 AM – 6:00 PM (UK Time)

By placing an order with Electro Watts Ebikes, you acknowledge and agree to this Refund Policy.